We are committed to delivering a high level of service to all our clients. We understand that our business exists in a very competitive market and in order to retain our clients we need to deliver a professional and courteous service. Wherever possible, we take steps to promote equal opportunity in relation to access to the legal services that we provide. We take account of the diversity of the communities we serve in order to ensure that, subject to funding constraints, our services are accessible to all clients. We have a Treating Clients Fairly Policy which can be found in our Office Manual.
By putting CSR into practice, we are committed, wherever possible, to: • Conducting ourselves responsibly and in an ethical manner • Creating a positive and supportive working environment • Supporting local communities • Improving service levels to clients • Acting fairly in our dealings with suppliers and other third parties • Minimising the impact on our environment.